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FREQUENTLY ASKED
QUESTIONS

  • Can I buy your products wholesale?
    Yes, we offer wholesale options for businesses. Please contact bottlebrushbotanics@outlook.com to discuss.
  • How can I contact customer service?
    For any questions or concerns, email us at bottlebrushbotanics@outlook.com and we'll get back to you within24-48 hours.
  • What ingredients do you use in your products?
    We use natural, plant-based ingredients, free from harsh chemicals, to create our soaps and skincare. Each product is thoughtfully crafted with locally sourced botanicals to nourish your skin.
  • How should I store my handmade soap?
    To make your soap last longer, store it in a dry, well-drained soap dish between uses. Avoid leaving it in standing water.
  • How long will it take to receive my order?
    Delivery times vary based on your location. Orders within Australia typically arrive in 3-7 business days, while international shipping may take 7-21 days business days.
  • Are your products suitable for sensitive skin?
    Our products are made with gentle, natural ingredients designed to be suitable for most skin types, including sensitive skin. Always check the ingredients list if you have specific allergies or sensitivities.
  • Are your products cruelty-free?
    Yes, all our products are cruelty-free, and we never test of animals.
  • Do you offer international shipping?
    Yes, we ship worldwide from Sydney, Australia. Shipping fees are calculated at checkout based on standard rates.
  • Do you offer gift cards?
    Yes, we offer gift cards, perfect for any occasion. Let your loved ones choose their favorite natural skincare products!
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